Audiolog™ by Verint® (formerly Mercom) is a complete, open architecture system for recording, archiving, and playing back multi-media conversations. Audiolog integrates seamlessly into contact centers and public safety environments, either as a standalone recorder/playback unit, or as a dedicated server in an established network. Audiolog records interactions on PBX, ACD, trunked radio and CTI systems, using advanced technology developed by Verint’s in-house engineering to ensure compatibility and ease-of-use.
Flexible Recording and Storage Options
Audiolog Call Recording Server offers full-time, on-demand, criteria-driven or scheduled recording. A single Audiolog server can serve multiple applications within your organization. With it, communications centers have tremendous recording flexibility and connectivity, and can rest assured in a recording system specifically designed to fulfill the widest range of recording requirements while being one of the most efficient, easy-to-use and reliable solutions available.
Audiolog’s open architecture also provides maximum storage flexibility, with available redundant hard drives, automatic archiving to DVD-RAM, automatic upload to Network-Attached Storage (NAS), RAID5, the EMC Centera content addressed storage solution or SAN storage, as well as Verint’s innovative Centralized Archiving Storage (CAS) configuration. Most recently, Verint has announced the release of the innovative Audiolog Virtual Media™ (AVM) option which allows users to store and easily retrieve calls, complete with catalog database information, to any type of third-party media selected.
Unparalleled Connectivity and Integration
Audiolog is designed to minimize technology expenditure and increase product serviceability. Verint® (formerly Mercom) supports all industry CTI standards including TAPI, TSAPI, CSTA, JTAPI, OAI and others. Verint also features tightly-coupled integration with leading trunked radio systems, efficiently recording and storing both trunked and conventional transmissions.
Open-architecture design assures reliability and ease-of-use.
Audiolog’s IRIS scheduler allows total control of when to record, what types of calls to record, which groups to record, and how many calls to record.
Desktop record-on-demand capability (RODNI™) allows agents and supervisors to start and stop their own recordings, or to tag recorded calls with important information.
Audiolog Interaction Review™ software allows users to access, search for, and play recordings from a central point for all call centers (over WAN) via a web browser, eliminating the need for conventional client software loaded on the playback PC, and includes advanced querying capabilities.
Outstanding desktop access enables remote call playback, live monitoring, scheduling of recordings, and management and configuration of the system
Easily search for calls by date, time, duration, channel, agent, caller ID, DNIS, dialer number, call index number, reference text, private data and more.
Audiolog screen recording is designed to minimize network usage and storage requirements. All screen changes including mouse movements and keystrokes are efficiently captured without disrupting agents, and are fully reproduced during playback.